Ash & Elm Cider Co.

Title – General Manager - North End Carmel Restaurant and Cider Bar  

Description – Ash & Elm Cider Co. is Indiana’s largest craft cidery, based in downtown Indianapolis. As a company, Ash & Elm Cider Co. strives to make quality ciders using apples from around the Midwest and to help cultivate the market for craft cider in Indiana. Each cider we make uses fresh-pressed apple juice that is never from concentrate and uses all-natural ingredients. We hand-peel every lemon that goes into Fleeting Youth; we use real fruit infusions in our fruited ciders instead of syrups or fruit concentrates; we crush, toast, and blend whole spices into our spiced ciders like Autumntide and Marigold. Though we release a wide range of styles, you’ll know you’re drinking an Ash & Elm Cider Co. cider by our focus on making complex, drinkable, apple-forward ciders.

Ash & Elm Cider Co. is made of a strong and dedicated team of employees that believe in leading the growth of cider in Indiana, genuinely caring for our community, and working hard and smart to share the best experiences of cider and food we can. We strive to build a truly inclusive culture, guided by leaders who act with integrity, caring and ambition. Ash & Elm Cider Co. welcomes all people and is an Equal Opportunity Employer.

Position Summary - The Carmel Taproom General Manager oversees and executes the planning, training and communication necessary to deliver sales goals, control costs, manage employee performance, assure quality, enhance events, and oversee the overall guest experience. They are an innovator & collaborator - leading the development of the taproom as an essential destination on the north side of central Indiana, and within the cider industry by creating an engaging, inspiring, and welcoming environment for everyone.

Essential Functions 

• Lead and act in a manner that is consistent with our Mission, Vision, and Values.

• Primary responsibility of overseeing the taproom staff including Servers, Bartenders, Hosts, Line Cooks and Dishwashers.

• Build an environment of exemplary customer service and motivated employees, ensuring that the taproom is a great place to enjoy Ash & Elm Cider Co. beverages.

• Coach, monitor, and appraise the performance of team members. Track progress, complete performance reviews and provide continuous feedback.

• Identify individual and group training needs; initiate development of training materials.

• Recruit, interview, hire and train new staff members as needed.

• Administer fair, prompt and consistent corrective action for violations of company policy, rules or procedures.

• Guide monthly and daily team schedules for optimal success.

• Develop and enforce opening & closing procedures.

• Drive business through strategically planned events & promotions.

• Make decisions to execute the overall vision of the department; determine a plan of action and delegate tasks based on the priorities outlined by Management.

• Maintain an expert level of cider knowledge and foster a mentoring environment for staff around growing their knowledge.

• Manage and operate within the given department budget plan.

• Predict and manage COGS to keep operating costs in line with a budget.

• Oversee cider and vendor orders, ensuring they are placed on time and are driving sales.

• Act as an expert on software systems and department processes to troubleshoot for greater efficiency & resolve potential issues.

• Communicate with the taproom management team and staff to ensure a seamless customer experience.

• Manage external maintenance vendors to ensure the taproom is a safe, clean and functioning environment.

• Communicate and collaborate with the overall company leadership team to maintain great working relationships.

Requirements

• 3+ years prior experience in bar & restaurant management

• Enthusiasm for managing a team and mentoring individuals

• Expert at customer service; genuinely enjoys interacting with guests and others

• Experience opening and growing new spaces

• Ability to teach/train others

• Time management and planning skills, along with the ability & desire to work with little to no supervision

• Ability to manage and multi-task in a fast paced environment

• Self-motivation and ability to take initiative, act promptly and be proactive

• Will be required to have Certified Cider Guide and ServSafe certification (training provided)

• Strong alignment to company culture and values

• Ability to collaborate and work well with management, peers and across functions

• Know the importance of teamwork and how to inspire those around you

• Seek out emerging talent and fosters growth within staff

• Have thorough knowledge of Indiana alcohol / excise laws and hold managers and staff accountable for compliance

Please consider applying even if you do not match all the listed qualifications. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a position.

Compensation - This full-time position has a pay structure that includes a base salary plus goal-based bonuses. Base salaries are determined based on previous experience.

Benefits at Ash & Elm Cider Co.

• PTO

• Paid parental leave

• Dental / vision insurance

• Employee paid short-term disability / supplemental health coverage

• IRA match offered

• Paid holidays

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to be on his/her feet, standing or walking/moving briskly, for several hours at a time. The employee is required to bend, squat, crawl, kneel, push, pull, and lift kegs (with help) stand; walk; sit; reach with hands and arms. The employee is required to work hours that exceed 10 PM. The employee must occasionally lift or move a minimum of 20 pounds. The noise level in the work environment is usually moderate to high.

Interested candidates, please send your resume to info@ashandelmcider.com